Terms & Conditions
These Terms & Conditions apply to purchases made through The Brookery website. By placing an order with us, you agree to these terms.
Products
The Brookery sells freshly baked brookies and related products. Because our products are handmade and baked in small batches, there may be slight variations in appearance, size and colour from the photographs shown on our website.
We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate.
Ingredients, toppings and presentation may occasionally vary slightly due to ingredient availability, provided this does not materially change the product ordered.
Prices
All prices are displayed in South African Rand (ZAR). Prices may change from time to time, but changes will not affect orders that have already been successfully placed and paid for.
Any applicable delivery charges will be displayed during checkout before payment is completed.
Orders
When you place an order, you will receive an order confirmation acknowledging that we have received your order and payment.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing error has occurred, payment cannot be verified, or we are unable to fulfil the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
Payments
Online payments are processed securely through our third-party payment provider, Paystack.
The Brookery does not directly store your complete payment-card details.
Delivery
Delivery is available to qualifying addresses within South Africa that can be serviced by our delivery partners.
Available delivery options and applicable charges are displayed at checkout before payment is completed.
Preparation and delivery times are estimates and may be affected by order volumes, courier delays, public holidays or circumstances outside our reasonable control.
Please see our Delivery Information page for further details.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery and contact information when placing an order.
Additional costs arising from incorrect or incomplete delivery information may be charged to the customer where appropriate.
Returns, Refunds and Cancellations
Our brookies are freshly prepared, perishable food products. Change-of-mind returns may therefore be restricted once an order has been prepared or dispatched.
This does not affect any rights you may have under applicable South African consumer law in relation to defective, damaged or incorrectly supplied goods.
Please see our Returns & Refunds page for further information.
Allergens
Our products contain or may come into contact with common allergens, including wheat/gluten, milk, eggs, tree nuts, peanuts and soya.
Our products are prepared in an environment where these allergens may be present. We therefore cannot guarantee that any product is completely free from traces of a particular allergen.
Customers with food allergies or intolerances should contact us at hello@thebrookery.co.za before ordering if they require further ingredient or allergen information.
Website Use
You may not misuse this website, attempt to interfere with its operation, access it unlawfully, or use its content for unlawful purposes.
Intellectual Property
The Brookery name, branding, website content, product photographs, graphics and other original material on this website may not be reproduced or used commercially without permission, except where permitted by law.
Privacy
Personal information submitted through this website is handled in accordance with our Privacy Policy.
Limitation of Liability
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded under applicable South African law.
To the extent permitted by law, The Brookery will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.
Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website at the time an order is placed will apply to that order.
Contact
If you have any questions about these Terms & Conditions, contact us at hello@thebrookery.co.za.
Last updated: September 2026